Return Policy

Any returned merchandise must have been purchased from Jazz Sales, have prior approval and a “Returned Goods Authorization” (RGA) Number issued by Jazz Sales. Returns must be made within 30 days of purchase and be in new resellable condition with all original packaging and paperwork. Items returned to us in less than new condition will be returned to the purchaser with no refund or credit given, at your expense. A copy of the original invoice must accompany all returns. When calling for a RGA be prepared to give quantity, part number, and date of purchase. When packaging the return include senders name, address, phone number, and invoice number. The RGA number should appear on the outside label or on the paperwork inside the package. All items must be shipped prepaid and insured, any returns shipped COD will be refused. A 25% restocking fee will be attached to all returns.

Freight Claims

All shipments are F.O.B. Jazz Sales warehouse. Ownership of merchandise passes from Jazz Sales when it leaves our warehouse. You are responsible for filing claims with the carrier for loss or damage in transit Do not repackage and/or return damaged freight.

Merchandise to Jazz Sales

On shipments that show obvious signs of damage bring the damage to the attention of the shipper, make a notation on the freight bill or delivery receipt, and follow the shippers guidelines for damage claims. If damage shows up later contact the delivering carrier immediately, hold the merchandise, shipping carton and packing materials for inspection and file a claim with the carrier. Please notify Jazz Sales on damaged U.P.S. shipments. Make sure that all products are accounted for before signing your Freight bill. A signed freight bill with no notation of product shortage or damaged product relieves the freight company of responsibility.


Catalog PDF

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